Shipping policy

Shipping Policy
Last updated: 03.03.2026

At NordicTrail OÜ, we are committed to delivering carefully selected outdoor gear across Europe with reliability and care.

🌍 Shipping Locations

We currently ship to most countries within the European Union.

If your country is not available at checkout, please contact us at nordictrail@outlook.com and we will assist you.

⏳ Order Processing Time

Orders are typically processed within 1–3 business days after purchase.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly longer during peak seasons or promotional periods.

🚚 Estimated Delivery Times

Most EU orders arrive within 5–10 business days after dispatch, depending on your location and product availability.

Delivery times are estimates and may occasionally be affected by:

  • High seasonal demand
  • Logistics disruptions
  • Carrier delays
  • Force majeure events

Once the package has been handed over to the carrier, delivery times are outside our direct control.

💰 Shipping Costs

We offer free standard shipping on most products.

If additional shipping fees apply, they will be clearly displayed at checkout before payment.

📦 Partner Warehouses

To ensure faster and more efficient delivery across Europe, some products may ship directly from our trusted European partner warehouses.

🔍 Delayed or Lost Packages

If your order appears delayed or lost, please contact us at nordictrail@outlook.com.  We will investigate the matter with the shipping carrier and work toward a resolution.

🏠 Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout.

NordicTrail OÜ is not responsible for packages delivered to incorrectly provided addresses. If you notice an error, contact us within 12 hours of placing your order.

🛃 Customs & Import Duties

For orders delivered within the European Union, no additional customs duties apply.

If shipping to non-EU countries (where available), local customs duties or import taxes may apply and are the responsibility of the customer.

❌ Order Changes & Cancellations

Orders can be modified or cancelled within 12 hours of purchase. After this period, orders may already be processed and cannot be changed.

❓ Questions?

If you have any questions regarding shipping, feel free to contact us at nordictrail@outlook.com. We are happy to help.